Reference

Support

Find the right help article or contact Pineway support from your account or the public help center.

If something on Pineway isn’t working as you expect, please search for an existing guide using the search bar. If you still need help, you can send us a support request using the form below or from the dashboard while signed in.

Find an answer in the help center

The help center covers the workflows that most often block work with your page, offers, sessions, clients, and payments:

Your page

Update your profile and control what appears on your public page.

Sessions & bookings

Create offers, set availability, and manage bookings.

Products & orders

Create digital products, publish them, and review orders.

Plans & billing

Manage trials, subscriptions, plan changes, and failed payments.

Send a request while signed in

Open the Pineway dashboard and select Help & Support in the sidebar. This opens a request form connected to your account, so the support team can reply to the email address saved on your profile.

The support team follows up at your account email. You can also choose to email us directly at hello@pineway.io.

Contact support without signing in

If you cannot sign in or do not have a Pineway account, use the form below to contact us. Please use an email address you can access.